:root{color-scheme:light;--ink:#171544;--text:#303746;--muted:#596273;--line:#e0e4eb;--paper:#f7f8fb;--amber:#ffbe32;--error:#a3212c}*{box-sizing:border-box}body{margin:0;color:var(--text);background:#fff;font-family:Arial,Helvetica,sans-serif;line-height:1.6}a{color:var(--ink);text-underline-offset:4px}button,input,select,textarea{font:inherit}a,button,input,select,textarea{touch-action:manipulation}:focus-visible{outline:3px solid #4541aa;outline-offset:4px}h1,h2,h3{color:var(--ink);line-height:1.16;letter-spacing:-.035em}h1{font-size:clamp(2.3rem,5vw,3.7rem);margin:0 0 20px}h2{font-size:1.5rem}h3{font-size:1.35rem}.site-header{height:88px;border-bottom:1px solid var(--line);justify-content:space-between;padding:0 max(24px,calc((100vw - 1180px) / 2));gap:24px}.brand,.site-header{display:flex;align-items:center}.brand{gap:12px;font-size:20px;font-weight:800;text-decoration:none;white-space:nowrap}.brand-mark{background:var(--ink);color:var(--amber);border-radius:10px;width:36px;height:36px;display:grid;place-items:center}.brand-light{font-weight:400}.site-header nav{display:flex;gap:28px;font-size:14px;font-weight:600}.site-header nav a{text-decoration:none}.public-main{max-width:1180px;margin:auto;padding:0 24px 80px}.hero{padding:78px 0 65px;max-width:760px}.hero h1{font-size:clamp(2.8rem,6vw,4.6rem)}.hero h1 span{color:#636a7a}.hero>p:not(.eyebrow){font-size:19px;max-width:590px;line-height:1.7;margin-bottom:28px}.eyebrow{font-size:11px;letter-spacing:.16em;font-weight:800;color:#655d7f;margin:0 0 20px}.button{display:inline-flex;align-items:center;justify-content:center;gap:24px;min-height:48px;border:0;border-radius:7px;background:var(--ink);color:#fff;padding:12px 22px;font-weight:700;text-decoration:none;cursor:pointer}.hero .button{background:var(--amber);color:var(--ink)}.button:hover{filter:brightness(.92)}.button:disabled{cursor:wait;opacity:.65}.section-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px;gap:16px}.section-heading h2{margin:0}.muted{color:var(--muted)}.product-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,310px),1fr));gap:22px;margin-top:24px}.product-card{border:1px solid var(--line);border-radius:12px;padding:28px;overflow-wrap:anywhere}.product-card p{max-width:470px;color:var(--muted)}.product-symbol{width:40px;height:40px;display:grid;place-items:center;border-radius:9px;color:var(--ink);background:#f0edf9;font-size:25px}.card-links{display:flex;justify-content:space-between;gap:20px;padding-top:12px;font-size:14px;font-weight:700}.help-note{border-top:1px solid var(--line);margin-top:62px;padding-top:28px}.help-note p{max-width:780px;color:var(--muted)}.site-footer{max-width:1180px;margin:0 auto;padding:28px 24px;display:flex;gap:24px;justify-content:space-between;color:var(--muted);font-size:12px;border-top:1px solid var(--line)}.site-footer>span:first-child{font-weight:700;color:var(--ink)}.narrow-main{max-width:590px;margin:65px auto 90px;padding:0 24px;min-height:52vh}.narrow-main h1{font-size:2.6rem}.form-card{border:1px solid var(--line);border-radius:12px;padding:28px;margin-top:28px}.stack{gap:20px}.stack,label{display:flex;flex-direction:column}label{gap:8px;font-size:14px;font-weight:700;color:var(--ink)}input,select,textarea{width:100%;padding:11px 12px;border:1px solid #aeb6c5;border-radius:6px;color:var(--text);background:white;min-height:46px}textarea{resize:vertical;min-height:160px}.fine-print{font-size:13px;color:var(--muted);margin-top:24px}.error{color:var(--error);font-size:14px;background:#fff0f1;border:1px solid #efbcc2;padding:12px;border-radius:6px}.notice{border-left:3px solid #a97000;background:#fff7e0;padding:14px 18px;font-size:14px;color:#614500}.skip{position:fixed;top:-100px;left:12px;z-index:100;background:#fff;padding:12px}.skip:focus{top:12px}.agent-shell{display:flex;min-height:calc(100vh - 170px);background:var(--paper)}.sidebar{width:224px;flex-shrink:0;border-right:1px solid var(--line);background:white;padding:28px 18px}.sidebar,.sidebar nav{display:flex;flex-direction:column}.sidebar nav{gap:8px}.sidebar nav a{padding:10px 14px;border-radius:7px;text-decoration:none;font-size:14px;font-weight:700}.sidebar nav a:hover{background:#f0edf9}.sidebar-footer{margin-top:auto;padding:32px 12px 0;display:flex;gap:16px;align-items:center}.role-badge{display:inline-block;background:#eeedf8;color:#39316c;font-size:11px;font-weight:700;border-radius:5px;padding:4px 8px}.text-button{border:0;background:none;color:var(--ink);cursor:pointer;padding:8px;font-size:13px;text-decoration:underline}.workspace-main{flex:1 1;min-width:0;padding:40px;max-width:1500px}.workspace-main h1{font-size:2.1rem}.workspace-heading{display:flex;align-items:center;justify-content:space-between}.empty-state{border:1px dashed #cbd1dd;border-radius:12px;text-align:center;background:#fff;padding:85px 20px;margin-top:32px}.empty-state>span{font-size:42px;color:#7168a7}.empty-state p{color:var(--muted)}@media (max-width:650px){.site-header{height:auto;min-height:80px;padding:18px 20px;flex-wrap:wrap;gap:16px}.site-header nav{gap:20px}.hero{padding-top:48px}.site-footer{flex-wrap:wrap}.section-heading{align-items:flex-start;flex-direction:column}.sidebar{width:150px;padding:22px 10px}.sidebar-footer{flex-wrap:wrap}.workspace-main{padding:26px 18px}.card-links{flex-wrap:wrap}.narrow-main{margin:45px auto}.form-card{padding:22px}.brand{font-size:18px}}.form-fields{border:0;margin:0;padding:0;min-width:0;display:flex;flex-direction:column;gap:18px}.form-fields:disabled{opacity:.7}.secondary{background:#fff;color:var(--ink);border:1px solid #bfc4d2}.success{color:#17633c;background:#edf8f1;border-radius:6px;padding:12px}.panel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:24px;min-width:0;overflow-wrap:anywhere}.panel h2{font-size:1.2rem;margin-top:0}.privacy-panel{gap:16px}.privacy-panel>h2,.privacy-panel>p{margin:0}.privacy-data{margin-top:24px}.privacy-confirmation{flex-direction:row;align-items:flex-start;gap:12px;min-height:44px;padding:10px 0;cursor:pointer}.privacy-confirmation input{flex:0 0 24px;width:24px;height:24px;min-height:24px;padding:0;margin:1px 0 0;accent-color:var(--ink)}.privacy-review .form-fields{gap:12px}.privacy-review textarea{min-height:100px}.form-panel{max-width:850px}.field-pair{display:grid;grid-template-columns:1fr 1fr;gap:20px}.filters{display:flex;align-items:end;gap:14px;flex-wrap:wrap;margin:26px 0}.filters label{flex:1 1 135px}.filters .search-field{flex:3 1 270px}.filters input,.filters select,.filters>a{font-size:13px}.filters>a{padding:12px 0}.workspace-heading{gap:22px;flex-wrap:wrap}.workspace-heading h1{overflow-wrap:anywhere}.workspace-heading .muted{margin:0}.ticket-list{padding:0;list-style:none;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fff}.ticket-list li+li{border-top:1px solid var(--line)}.ticket-row{display:flex;justify-content:space-between;gap:24px;padding:23px;text-decoration:none}.ticket-row:hover{background:#f5f4fc}.ticket-row:focus-visible{outline-offset:-4px}.ticket-row h2{font-size:1.15rem;margin:12px 0 6px;overflow-wrap:anywhere}.ticket-row p{margin:0;font-size:13px;color:var(--muted);overflow-wrap:anywhere}.ticket-meta{gap:12px;align-items:center;flex-wrap:wrap}.ticket-meta,.ticket-trailing{display:flex;font-size:12px;color:var(--muted)}.ticket-trailing{flex-direction:column;align-items:end;gap:5px;flex-shrink:0}.ticket-trailing strong{color:var(--ink)}.tag-list{gap:10px;font-size:12px;color:#53567f;margin-top:10px}.pagination,.tag-list{display:flex;flex-wrap:wrap}.pagination{justify-content:space-between;gap:20px;font-size:13px;margin:20px 0}.ticket-reference{margin:28px 0 14px}.thread-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:28px;margin-top:30px;align-items:start}.thread-column{min-width:0}.messages{display:grid;gap:18px}.message{border:1px solid var(--line);border-radius:10px;background:#fff;padding:24px;overflow-wrap:anywhere}.message header{display:flex;justify-content:space-between;gap:14px;flex-wrap:wrap;font-size:13px}.message header>div{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.message time{color:var(--muted);font-size:12px}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:15px}.private-message{background:#fff9e8;border-color:#dfc886}.signature{white-space:pre-wrap;color:var(--muted);font-size:13px;border-top:1px solid var(--line);padding-top:15px}.delivery-state{font-size:12px;color:#595375}.composer{padding:26px;margin-top:28px;background:#fff;border:1px solid #c6c3e1;border-radius:10px;scroll-margin-top:20px}.composer h2{margin-top:0}.composer-modes{display:flex;gap:10px}.composer-modes button{background:#fff;color:var(--ink);border:1px solid #acafbf;border-radius:6px;padding:10px 15px;cursor:pointer;font-size:13px;font-weight:700}.composer-modes button[aria-pressed=true]{background:var(--ink);color:#fff}.internal-composer{background:#fff9e8;border-color:#dfc886}.composer .fine-print,.panel .fine-print{margin-top:12px}.ticket-aside{display:grid;gap:18px}.ticket-aside .panel{padding:21px}.ticket-aside p{font-size:14px}.ticket-aside .fine-print{font-size:12px}summary{cursor:pointer;font-weight:700;color:var(--ink);padding:6px 0}details[open]>summary{margin-bottom:20px}.source-details{font-size:12px}.source-details div{margin:14px 0}.source-details dt{font-weight:700}.source-details dd{margin:3px 0 0}.activity{margin-top:28px}.activity ol{padding-left:20px;font-size:13px}.activity li{padding:10px 0}.activity time{display:block;color:var(--muted);font-size:12px}.related-list{padding-left:18px;font-size:13px}.related-list li{margin-bottom:12px}@media (max-width:1100px){.thread-layout{grid-template-columns:minmax(0,1fr)}.ticket-aside{grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr))}}@media (max-width:800px){.agent-shell{flex-direction:column}.sidebar{width:100%;padding:15px 20px;border-right:0;border-bottom:1px solid var(--line)}.sidebar .eyebrow{margin-bottom:8px}.sidebar nav{flex-direction:row;flex-wrap:wrap;gap:4px}.sidebar nav a{padding:8px 10px}.sidebar-footer{padding:10px 10px 0}.workspace-main{padding:28px 20px}.ticket-row{flex-direction:column;gap:14px;padding:20px}.ticket-trailing{align-items:start;flex-direction:row;flex-wrap:wrap;gap:12px}.field-pair{grid-template-columns:1fr}.composer,.message,.panel{padding:20px}.workspace-heading .button{width:100%}}.customer-shell{background:var(--paper);min-height:65vh}.customer-bar{max-width:1180px;margin:auto;padding:18px 24px;display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;font-size:13px;border-bottom:1px solid var(--line);overflow-wrap:anywhere}.portal-main{padding-top:40px;max-width:1000px}.portal-main h1{font-size:clamp(2rem,5vw,3rem);overflow-wrap:anywhere}.site-header nav{flex-wrap:wrap}.attachments{border-top:1px solid var(--line);margin-top:20px;padding-top:16px;font-size:13px}.attachments ul{list-style:none;padding:0}.attachments li{padding:12px 0;display:flex;justify-content:space-between;gap:14px;flex-wrap:wrap}.attachments .fine-print{display:block;margin:5px 0}.attachment-controls{display:flex;gap:8px;flex-wrap:wrap}.check-label{flex-direction:row;align-items:start;font-weight:400}.check-label input{width:20px;min-height:20px;flex-shrink:0}.attachments .button{font-size:13px}.article-main{max-width:860px}.article-summary{font-size:1.2rem;color:var(--muted)}.article-body{line-height:1.8;overflow-wrap:anywhere}.article-body p{white-space:pre-wrap;margin-block:28px}.guide-editor,.guide-editor details{margin-top:20px}.guide-editor summary{margin-bottom:16px}.link-fields{display:grid;grid-template-columns:1fr 2fr;gap:16px;margin:16px 0}.hours-row{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px;border:1px solid var(--line);border-radius:8px;padding:12px;margin-block:12px}.hours-row legend{font-weight:700}.hours-row input{min-width:0}.status-grid{display:flex;gap:24px;flex-wrap:wrap}.status-grid div{display:grid;gap:4px}.status-grid strong{font-size:2rem}.report-list{padding:0;list-style:none}.report-list li{padding:16px 0;border-bottom:1px solid var(--line);overflow-wrap:anywhere}.report-list .fine-print{display:block;margin-top:8px}.error-text{color:#9e2535}.workspace-main>.panel,.workspace-main>section{margin-bottom:22px}@media (max-width:600px){.link-fields{grid-template-columns:1fr}.hours-row{gap:8px}}.article-main,.help-main{padding-top:48px}.search-form{display:flex;flex-direction:column;gap:16px}.search-form>button{align-self:flex-start}.disclosure-toggle{display:flex;align-items:center;gap:8px;min-height:44px;width:100%;border:0;background:transparent;color:var(--ink);font-weight:700;text-align:left;padding:0;cursor:pointer}.disclosure-content{padding-top:16px}.disclosure-content[hidden]{display:none}.guide-editor [role=group]{margin-top:16px}.security-main{max-width:800px;padding-top:48px}.security-main>.panel,.security-main>section{margin-block:24px}.authenticator-secret{overflow-wrap:anywhere}.authenticator-secret svg{display:block;max-width:100%;height:auto}.recovery-codes{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding-left:24px;overflow-wrap:anywhere}.team-member{margin-block:18px}.team-member h3{font-size:1.2rem}.product-access{border:1px solid var(--line);border-radius:8px;padding:16px}.product-access legend{font-weight:700}.product-access .check-label{margin-block:12px}